At Trugrade Medical Supplies, we are always happy to provide brief guidance or support over the phone, via email, or in person. However, for longer consultations or product-specific advice; including measurements, sizing, or detailed product selection; a prior booking is required. This ensures our team can dedicate the necessary time and attention to provide personalised guidance tailored to your needs.

We take pride in delivering a high level of service and professional support for customers purchasing specialised products, particularly compression garments and other items that require accurate sizing, measurement, or usage advice. Our experienced team is available to discuss your individual needs and provide guidance to ensure you are well-informed before making a purchase. This process helps customers achieve the best product fit and performance based on their personal requirements.

Product Consultation Hours
Product consultations are available Monday to Friday, from 10:30 AM to 2:00 PM.
As our product consultation times are limited, we ask that all in-depth sessions be pre-booked in advance to ensure availability.

Product Consultation Duration
Each product consultation session runs for approximately 15 minutes.

Booking Options
You can arrange a consultation by:

• Calling our customer service team during business hours, or
• Submitting a booking request through our website.

Our team will confirm your appointment and provide any preparation details needed prior to your session.

Product Consultation Details
Consultations may be conducted in-store or by phone, depending on your location, preference, and product type.
During your session, our team may offer informed guidance on measuring, sizing, and product selection to support your decision.

Additional Information
While we strive to provide accurate and helpful guidance, final product selection and purchase decisions remain at the discretion of the customer.
Trugrade Medical Supplies makes no representations or warranties regarding the suitability of any product for individual needs, and shall not be held liable for any outcomes resulting from product selection, including where guidance or advice has been provided during a consultation.

Our product consultation services are designed to enhance your purchasing experience and reflect the quality and care that Trugrade Medical Supplies is known for.

Please note that walk-ins requiring extensive consultation may not be accommodated without prior booking.