Our team have a variety of qualifications and experiences that ensures Trugrade continually deliver great products and provide excellent service. Our experience includes:
Nursing & Caring
Product Sourcing & Logistics
Susanne has been with Trugrade for over 6 years since joining in 2014. During that time, Susanne has built strong relationships with our customers and suppliers.
Susanne worked as a registered general and obstetric nurse, nursing coordinator and in a variety of medical related sales and customer service positions for over 20 years in NZ. Since moving to Australia, Susanne worked as a Carer before joining the Trugrade team.
Susanne is passionate about providing outstanding service to our customers and ensuring product selection is matched to customer needs. She always goes the extra mile to exceed expectations and is the driving force behind Trugrade’s outstanding customer service focus.
Customer Service & Administration
Verity started with Trugrade in early 2019 in the role of Customer Service and Administration and works closely with Susanne to manage our day to day operations.
Verity has worked for over 10 years in a variety of customer service and administration roles, in the retail and insurance industries.
Verity works diligently everyday ensuring there is a friendly voice on the phone each time you call and is dedicated to providing the best levels of service for all our customer. Along with Susanne Verity is your key contact at Trugrade for orders and any other inquiries.
Owner & Director
Connor joined the Trugrade Medical team as Owner & Director in November 2018. Connor has significant experience in supply chain, operations management and business improvement, with over 20 years working in utilities, manufacturing and retail leadership positions. Connor is committed to developing his knowledge of the health sector and working with his team, customers and suppliers to ensure Trugrade Medical provides a reliable and affordable range of products and solutions. Connor holds an MBA from the University of WA and Master of Commerce from UNSW
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.